FAQs

My jewelry is carefully crafted by hand and all crystals are sourced for their unique shapes and characteristics. Many of the crystals have varying colors, irregular shapes and inclusions which make them unique. Slight variations and small irregularities are to be expected – no two pieces are exactly the same. Because each piece is handmade, slight variations from the photos are normal and not considered a defect.

All are pieces are made with gold fill or sterling silver wire. This makes them tarnish resistant but more affordable than solid gold. To ensure excellent long term condition of the pieces, store in the jewelry pouch and away from water and harsh chemicals.

While some crystals can be cleansed in water, others can be damaged by exposure to water and salt. Due to the delicate nature of the handmade designs, it is advised to avoid wearing your gemstones in water. Also remove jewelry when doing strenuous activities/exercise and apply skincare products/lotions/perfumes before you put on the jewelry. I recommend using a soft jewelry cloth to clean and polish.

Products are accepted for returns within 30 days of purchase. Jewelry must be unused and in perfect saleable condition. If you find that a piece is defective or damaged, let us know within 10 days of receipt of item so a replacement can be sent to you.

Because each piece is handmade, slight variations in color, shape, and stone placement from the photos are normal and expected — no two pieces are exactly alike. These natural variations are not considered defects.

Contact us at info@alta-aura.com for further details on returns.

Shipping charges are non-refundable and are the full responsibility of the customer. The buyer is responsible for securely shipping the item along with the original packaging. When shipping the item back to us, please use the original packaging to prevent damages to the pieces. Refunds will be made for the price of the item, excluding shipping fees.

Products purchased through retailers (not directly from Alta-Aura.com) must be returned or exchanged to the retailer and are subject to the retailer’s individual store policy.

Special orders and “final sale” items are non-refundable.

Please allow 5-10 business days for the refund of the purchase price of the item, plus any applicable taxes, to post to your account.

Your satisfaction is our top commitment.
If an error was made, we will do our part to fix it.

Thank you for supporting my small business.

Yes, we always welcome wholesale orders. Please email us at info@alta-aura.com for further details.

Alta Aura provides free gift wrapping with every order. Your jewelry will be placed in a microfiber pouch bag and wrapped in a box with a purple satin bow. Explanation cards for jewelry care information are also included.

Enjoy free shipping on all orders of $150. Your order will be shipped through US Postal Service (USPS) Priority Mail.

Alta Aura jewelry is handmade in small batches and ships from Colorado. We will do our best to send out the order as soon as possible but allow 5-7 business days. Orders are shipped with USPS Priority Mail – typically takes 3 business days to arrive to a US destination. If you need the order sooner, please contact us at info@alta-aura.com before placing the order so we can properly help you with your request.

We will gladly include a gift card with a handwritten message - wording of your choice. Be sure to include that gift message at checkout.

Alta Aura provides free gift wrapping with every order. Your jewelry will be placed in a microfiber pouch and wrapped in a box with a purple satin bow. Explanation cards for jewelry care are also included.

All orders over $200 are insured for the full value of the item against loss or damage in transit. If your package is confirmed lost by the carrier or arrives damaged, contact us at info@alta-aura.com within 10 days and we'll file a claim and get a replacement sent out to you.

Once USPS marks a package as delivered, we're unable to replace items lost to theft from a delivery location. We recommend shipping to an address where someone can bring the package in promptly, or using a secure mailbox or parcel locker for extra peace of mind.